Refunds and Cancellations
Voluntary Cancellation by Passengers
We know that travel plans can change, so if you want to cancel your booking, you may be able to get a partial refund, depending on your ticket policy.
You must cancel your ticket at least 24 hours before the flight is scheduled to depart. If you don’t cancel in time, or if you don’t show up for the flight or board after check-in, you may not be eligible for a refund.
You can only request a refund during the ticket’s validity period, and only if the fare rules allow it. Some discounted fares might not be refundable at all, or only partly.
For tickets that have been used partially, the refund amount will depend on the unused part of the trip, provided the airline allows it. If there is no value left on the ticket, any unused taxes will be refunded.
If your ticket isn’t eligible for a refund, we will offer you an alternative, like an e-credit or a ticket exchange, depending on what your fare rules allow.
When you get a refund, third-party services you bought, like insurance or airport transfers, are not automatically canceled. You need to contact the provider of that service directly to cancel it.
Schedule Changes and Involuntary Cancellation
If the airline cancels a flight or changes its schedule, you can choose from offered alternatives for your travel. We will let you know about any major changes as soon as we find out about them. We are not responsible for any costs or changes that happen as a result.
You can either accept a change in travel time or a new travel plan offered by the airline. If you don’t like the changes, you may be able to get a refund based on the ticket’s rules. If you are eligible, we will charge a processing fee, as well as any non-refundable fees.
Applicable Surcharges for Cancellations
Your ticket’s refund ability depends on the fare rules and the airline’s terms. There may be administrative fees or penalties.
Our agents handle all requests related to canceling, changing, or refunding your ticket. If you use our service center, social media, or any other channels, a $150 processing fee applies for each ticket.
If you have a Support Package included with your ticket, the processing fee will depend on the type of package you chose.
Administrative fees, tips, and Support Packages are not refundable. Also, any airline penalties or cancellation charges cannot be returned and will be taken from the refund amount.
We cannot be held responsible for the outcome of the cancellation, change, or refund process, as it is up to the airline to decide. The processing fee we charge is our service and is not refundable.
Refund Processing Time
Refunds are usually sent back to the original payment method. In some cases, payments might be sent via check or PayPal. We will process refunds for eligible tickets within 20 business days for credit or debit card payments. Note that this does not include the time it takes your bank to process the refund.
Credit Card Chargebacks
You can dispute charges with your credit card company. If you have a question about a charge on your statement, we recommend contacting customer support and the Travel Supplier first before disputing the charge. We reserve the right to cancel any booking if a chargeback is related to it.
By using Ibatravels to book with a Travel Supplier, you agree to their cancellation policy, which will be shown to you when you book. Some rates or special offers may not be refundable or changeable. By using our service, you give up the right to any chargeback claims listed below. Ibatravels and its Travel Suppliers consider the following chargeback situations as improper and reserve the right to investigate and dispute any such claims, including the right to recover related costs from you:
- Chargebacks for non-refundable bookings where a refund is not possible, even if the booking was used.
- Chargebacks if the cardholder decides not to use a service they were offered and had no right to a refund, like not showing up for a flight or not canceling in advance.
- Chargebacks caused by not following these terms and conditions or cancellation/refund policies.
- Chargebacks if a third party, like a friend or family member, used your credit card without permission.
- Chargebacks if the service wasn’t as expected, even though it was described as such, and you no longer want it.
- Chargebacks due to concerns about travel restrictions or the spread of COVID-19.
- Chargebacks due to force majeure or other uncontrollable events, like the bankruptcy of Ibatravels or its Travel Suppliers.