Terms & Conditions

General Provisions

These terms and conditions explain the rules for using Ibatravels Company’s website, which is located at ibatravels.com.

By using this website, you agree to follow these terms and conditions. If you don’t agree with any part of these terms, you should not continue using ibatravels.com.

The following terms are used in these conditions:

• "Client," "You," and "Your" refer to you, whether you are an individual or a company, who logs in to this website and follows the Company’s terms and conditions.
• "The Company," "Ibatravels," "Ourselves," "We," "Our," and "Us" refer to IBA Diversified LLC., located at FIVE GREENTREE CENTRE, 525 RTE 73 STE 104 MARLTON, NEW JERSEY 08053.
• "Party," "Parties," or "Us" refers to both the Client and the Company.

All terms here apply to the offer, acceptance, and payment needed to use our services to help the Client in the best way possible, to meet their needs according to the services we provide, as required by U.S. law. Any use of these terms, or other words in different forms like singular, plural, capitalization, or he/she/they, should be taken as interchangeable and referring to the same meaning.

Conditions to Use

To use our website or services:

• You must be at least 18 years old.
• You must use Ibatravels in agreement with these Terms of Use.
• You must have the legal ability to make a binding agreement.
• You can only use our services to book any kind of reservation if you are authorized to do so, both for yourself and for others.
• All the information you provide must be true, accurate, up to date, and complete.
• You are responsible for paying any amounts owed, for making changes or cancellations, and for all other matters related to your booking.

General Rules and Conditions

When you book services through Ibatravels, you are allowing us, or a third-party service provider, to act as your representative during the booking process with the selected Travel Supplier (as defined below). By doing this, you also allow us to pay for any products or services you book, in your name and on your behalf, as needed. We will ensure that your ticket is issued, and we will charge you accordingly, depending on the product you choose. The amount you are charged will be shown to you before your booking is confirmed.

Travel Supplier includes any companies that provide travel services, such as airlines, online travel agencies, car rental companies, cruise lines, hotels, and other temporary lodging options, and other travel-related service providers.

You must provide all required data in a complete and correct form. If the information is incorrect, or if a third person’s credit card is used for payment, we may ask for extra verification.

We are not responsible for any changes or cancellations made by the Travel Supplier to your travel plans. Airlines and other Travel Suppliers may change, cancel, or reschedule flights or other travel services. If there are any issues with your travel booking made through our services, please let us know immediately. We will try to resolve the situation as quickly as possible, within reasonable business standards.

You agree that Ibatravels may contact you via email, SMS, WhatsApp, or phone about important or urgent updates related to your booking or travel. See also the SMS Transactional Terms and Privacy Policy.

Intellectual Property

All the information you can see on the Ibatravels website, including its original content, features, and how it works, belongs exclusively to Ibatravels and its partners. The website is protected by copyright, trademarks, and other laws that protect intellectual property. You are not allowed to copy or use any of the trademarks, brand names, or other unique symbols, including the Ibatravels website. This is not allowed and could lead to legal action according to the laws in your country and around the world.

Our Service might include links to websites that are not owned or run by Ibatravels. These links are just for your reference. We don’t control those websites, and we are not responsible for what they contain or how you use them.

Ticketing Policies

After you finish booking through Ibatravels, you will get an Order Confirmation email sent to the address you provided. This email confirms that you have successfully placed your order through Ibatravels and includes the details of the passenger(s), the planned journey, and the summary of the charges.

Please keep in mind that the Order Confirmation is just proof that your order was received and is being handled by us or by a third party. It is not an electronic ticket or a guarantee that you’ll be allowed to board the flight. Once the payment is completed and your booking is converted into a ticket, you will receive a separate email with the e-ticket receipt.

The ability to cancel or change a booked flight depends on the airline’s pricing rules and other conditions. Some airlines may allow free cancellation within 24 hours after your ticket is issued, but this is not always possible for certain types of tickets or fares. If you want to cancel your reservation, please call our Customer Care at +1 (877)-224 1212 and ask for the cancellation policy on your ticket.

Many airlines do not allow changes to passenger names. If you need to change any details, it has to be done according to the airline’s rules. Most airlines consider a name change as a cancellation, which means standard conditions and fees will apply.

If you request any changes or modifications because of changes in your travel plans or personal situations (such as cancellation or changes to your trip), then in addition to the airline’s terms and conditions, there will be our processing fees.

You might be able to get a partial refund if you cancel your booking. In addition to the airline's cancellation terms and conditions, our standard processing fees will apply.

Processing fees are shown in USD and will be converted into your local currency when the transaction happens.

The money you get back, if any, will go back to the same payment method you used. However, the time it takes to get the refund depends on your bank's rules.

If you booked anything with us, like flights or other services, but don't show up for check-in or don't use the things you bought, you won't get a refund. However, you might still be able to get a tax refund because you already paid for your flight. This depends on the airline's terms and conditions.

Baggage Allowance

The baggage allowance is shown on the order confirmation from Ibatravels and also on the e-ticket receipt.

You should check directly with the airline listed on your itinerary for the most up-to-date information about baggage allowance. This will let you know how many bags you can take, their size, and weight limits for each item you plan to bring.

Some airlines offer cheaper prices that don’t include luggage. Once you choose your flight, look at the order confirmation to see if luggage is included in your fare.

Airlines can change their baggage fee policies at any time. Ibatravels does not set or control these fees. Some airlines charge money for carrying luggage. If your luggage is heavier, bigger, or more in number than allowed by the airline’s rules, you might be charged extra. Ibatravels is not responsible for any baggage fees you are charged by the airline.

Airline NGS Fare Content

For some flight bookings, we offer fare details that are branded by the airline. These include a package of services and optional upgrades, as set by the airline using the NGS (Next-Generation Storefront) standard. This information helps you compare different fare options and choose the best one for your trip.

These details may include things like baggage limits, seat choices, priority boarding, flexible ticket changes, frequent flyer points, and in-flight comforts. The airline is fully responsible for making sure all the services listed are accurate and available.

Ibatravels shows this information to help you make an informed decision, but we do not guarantee that the information is always correct, complete, or available for long.

Please remember that the airline is responsible for the services included in its fares or described through NGS. Ibatravels’s service fees are separate and are not affected by the type of fare or the services included. For example, we charge standard fees for changing or canceling tickets, selecting seats through our website, and other applicable charges. If you change your ticket, any extra fare difference will also be charged.

Travel Suppliers: Rules and Restrictions

These Terms of Use apply to all services we provide through Ibatravels, including those you book with Travel Suppliers. However, Travel Suppliers may have their own terms that apply to your booking.

We recommend that you carefully read both these Terms of Use and the terms from the Travel Suppliers to understand all the rules, conditions, and policies that apply to your travel.

By booking through Ibatravels, you agree to all fees associated with your travel services, including any additional charges from the Travel Suppliers. We reserve the right to cancel your booking if payment is not received on time. Some Travel Suppliers may ask for a credit card or cash deposit at check-in to cover extra costs during your trip. This deposit is separate from any payment you made to Ibatravels. Therefore, Ibatravels is not responsible or liable for any extra expenses you may have while traveling.

You agree that breaking the rules or restrictions set by the Travel Suppliers could result in your reservation being canceled, loss of access to your travel services, loss of any money paid, or charges to your account for any costs we face because of this.

Requirements for Travel

Not all the documents listed below are needed for every trip, and the requirements can vary based on your destination, connections, and your visa or passport status. Please check with your local embassy or the relevant government department for the latest travel requirements.

• "Real ID-compliant" ID: This includes a U.S. driver's license, military ID, U.S. passport, or other approved identification for travel within the United States.
• A valid passport.
• Sometimes a visa is required (contact the embassy of the country you are visiting for more details).
• Depending on your destination, a negative Covid-19 test may be needed (check the entry requirements of your destination country for more information).

Our company is not responsible if you are denied entry to a flight or a country because of your actions, including not carrying the correct travel documents required by the Travel Supplier, government, or country (including any countries you are passing through).

We are not responsible for any risks involved in traveling to different countries or the specific risks that certain countries may present. We also claim no liability for any damages or losses related to travel to those countries.

Payment

When you book a trip through Ibatravels, you will need to provide accurate credit or debit card details. By doing so, you allow Ibatravels or a third-party service provider to charge your card for the full cost of your travel services. You might see multiple charges, like “Fares” and “Taxes and Fees,” which together total the amount shown in your booking.

If there are any issues with your payment, we will let you know. We are not responsible for any price increases that occur due to payment problems. Any price changes are reviewed and agreed upon with you before booking is confirmed.

Neither Ibatravels nor any third-party service provider is required to issue your travel documents before the payment process is completed. You will receive your booking confirmation and invoice via email at the address you provided during booking.

Refunds and Cancellations

Voluntary Cancellation by Passengers

We know that travel plans can change, so if you want to cancel your booking, you may be able to get a partial refund, depending on your ticket policy.

You must cancel your ticket at least 24 hours before the flight is scheduled to depart. If you don’t cancel in time, or if you don’t show up for the flight or board after check-in, you may not be eligible for a refund.

You can only request a refund during the ticket’s validity period, and only if the fare rules allow it. Some discounted fares might not be refundable at all, or only partly.

For tickets that have been used partially, the refund amount will depend on the unused part of the trip, provided the airline allows it. If there is no value left on the ticket, any unused taxes will be refunded.

If your ticket isn’t eligible for a refund, we will offer you an alternative, like an e-credit or a ticket exchange, depending on what your fare rules allow.

When you get a refund, third-party services you bought, like insurance or airport transfers, are not automatically canceled. You need to contact the provider of that service directly to cancel it.

Schedule Changes and Involuntary Cancellation

If the airline cancels a flight or changes its schedule, you can choose from offered alternatives for your travel. We will let you know about any major changes as soon as we find out about them. We are not responsible for any costs or changes that happen as a result.

You can either accept a change in travel time or a new travel plan offered by the airline. If you don’t like the changes, you may be able to get a refund based on the ticket’s rules. If you are eligible, we will charge a processing fee, as well as any non-refundable fees.

Applicable Surcharges for Cancellations

Your ticket’s refund ability depends on the fare rules and the airline’s terms. There may be administrative fees or penalties.

Our agents handle all requests related to canceling, changing, or refunding your ticket. If you use our service center, social media, or any other channels, a $150 processing fee applies for each ticket.

If you have a Support Package included with your ticket, the processing fee will depend on the type of package you chose.

Administrative fees, tips, and Support Packages are not refundable. Also, any airline penalties or cancellation charges cannot be returned and will be taken from the refund amount.

We cannot be held responsible for the outcome of the cancellation, change, or refund process, as it is up to the airline to decide. The processing fee we charge is our service and is not refundable.

Refund Processing Time

Refunds are usually sent back to the original payment method. In some cases, payments might be sent via check or PayPal. We will process refunds for eligible tickets within 20 business days for credit or debit card payments. Note that this does not include the time it takes your bank to process the refund.

Credit Card Chargebacks

You can dispute charges with your credit card company. If you have a question about a charge on your statement, we recommend contacting customer support and the Travel Supplier first before disputing the charge. We reserve the right to cancel any booking if a chargeback is related to it.

By using Ibatravels to book with a Travel Supplier, you agree to their cancellation policy, which will be shown to you when you book. Some rates or special offers may not be refundable or changeable. By using our service, you give up the right to any chargeback claims listed below. Ibatravels and its Travel Suppliers consider the following chargeback situations as improper and reserve the right to investigate and dispute any such claims, including the right to recover related costs from you:

• Chargebacks for non-refundable bookings where a refund is not possible, even if the booking was used.
• Chargebacks if the cardholder decides not to use a service they were offered and had no right to a refund, like not showing up for a flight or not canceling in advance.
• Chargebacks caused by not following these terms and conditions or cancellation/refund policies.
• Chargebacks if a third party, like a friend or family member, used your credit card without permission.
• Chargebacks if the service wasn’t as expected, even though it was described as such, and you no longer want it.
• Chargebacks due to concerns about travel restrictions or the spread of COVID-19.
• Chargebacks due to force majeure or other uncontrollable events, like the bankruptcy of Ibatravels or its Travel Suppliers.

Force Majeure

Force majeure refers to any situation or event that is beyond our control. In such cases, we are not responsible for any failure to perform, or delay in performing our duties or fulfilling our contracts, especially when the issue is caused by events like natural disasters, acts of God, or other unpredictable situations.

If a situation is caused by a force majeure event, neither party is legally responsible for the losses or damages that the other party may suffer. This includes any financial loss, inconvenience, or other issues that result directly from the force majeure event.

Examples of events that fall under force majeure include:

• Strikes, lock-outs, or industrial actions
• Civil unrest, riots, invasions, cyber-attacks, terrorist threats or attacks, wars (whether declared or not), or preparation for war
• Natural disasters such as fire, explosion, storms, floods, earthquakes, subsidence, epidemics, or pandemics
• Unavailability of transportation, including trains, ships, planes, or other public or private transport
• Interruptions in utility services, including public or private telecommunications
• Government actions, such as laws, regulations, decrees, or restrictions
• Any other situation that is beyond our reasonable control

We will make every reasonable effort to minimize any delays or issues caused by force majeure events and to find a way to fulfill our obligations despite these circumstances.

In the event of a force majeure event, your reservation must be canceled before the scheduled departure date, or you may lose the value of your ticket and not be eligible for a refund, rebooking, or rerouting. If you have already requested a refund, it may take longer than usual to process due to the number of people affected by the same event.

We are committed to following our established policies and trying to find alternative solutions that work for both parties. Travel Suppliers may offer options such as cancellation, postponement, or refunds, depending on the situation. If you request changes or modifications due to force majeure, such as cancellation or rescheduling, additional processing fees will apply, in addition to the Travel Supplier’s terms and conditions.

Here are the types of travel services you may choose when booking:

Cancel/Credit

This allows you to cancel your reservation and book new travel at a later date, provided the new dates meet the Travel Supplier’s requirements, usually within one year of the original booking. This is often the fastest and most preferred option, as not all Travel Suppliers offer refunds.

Change

Some Travel Suppliers may waive their change fees, allowing you to book new flights. Changes are only allowed for unused travel services, and new flights must comply with the Travel Supplier’s rules. We will assist you in making the change with the Travel Supplier.

Refund

If you cannot change your travel plans or dates, you may be eligible for a refund. Some Travel Suppliers allow refunds for non-refundable tickets, depending on the situation. Refunds are typically only available for unused travel services. When you request a refund, we will cancel your booking and handle the process with the Travel Supplier.

We will provide refunds based on the following conditions:

1. The Travel Supplier cancels or significantly changes a flight
2. The Travel Supplier confirms that the consumer is entitled to a refund
3. Passenger funds are held by Ibatravels or its third-party service providers

If these conditions are not met, Ibatravels or its third-party service providers will not issue refunds. In such cases, the responsibility for refunds lies with the airlines, carriers, or Travel Supplier, according to DOT Enforcement Notices.

Important: Our company’s services, including processing requests for cancellation, change, or refunds, are handled by our third-party service providers. For these services, we charge a separate reduced fee.

We have no influence over the outcome of the cancellation, change, or refund process, which is entirely up to the Travel Supplier. Although the fee we charge is not the Travel Supplier’s fee for canceling, changing, or refunding the ticket, it is a service provided by our company and cannot be returned or refunded, even if the result of the request does not meet your expectations.

Limitation of Liability

All the information on our website is provided as it is, without any promises that it is accurate or free from mistakes or missing parts. We do not make any promises about how timely, accurate, or available the information is, unless required by law or international agreements. In no situation, whether because of carelessness or otherwise, will Ibatravels, including its officers, directors, employees, representatives, parents, subsidiaries, affiliates, distributors, suppliers, licensors, agents, or others involved in creating or making the website available (collectively called the "Covered Parties"), be responsible for any harm, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, compensatory, or consequential damages of any kind, regardless of the reason, such as contract, tort, negligence, offenses, or strict liability, that comes from or is connected to our company's activities or business. This includes:

• (i) loss of goodwill, profits, business interruption, data, or other intangible losses;
• (ii) using or not being able to use the website or the services or materials on it, or using the call center for reserved travel bookings, even if you knew about the possibility of these damages;
• (iii) unauthorized access to or changes in your personal information or communications;
• (iv) providing or not providing any service;
• (v) errors or inaccuracies on the website or any information, software, products, services, or related graphics obtained through the website;
• (vi) any transactions done through this website;
• (vii) any damage or viruses that could affect your computer equipment or property, or any loss of data, access, use, or use of your account while browsing the website or downloading material like text, images, videos, audio, or other information from the website or related emails or links sent by Ibatravels or third-party service providers; or
• (viii) any damages that happen because of using the website, any delay or inability to use the website, or any information, products, or services acquired through it.

In no case will our total liability, or that of our travel suppliers, go beyond the total costs listed in the travel plan that led to such liability. Please remember that any claims or legal actions related to your use of or purchase from the website must be filed within 180 days of completing the purchase. If the law in your area does not allow limiting or excluding liability for damages, then the above restrictions may not apply to you. Using the website is at your own risk. Our company acts as an intermediary or agent for travel-related products and services, such as air travel, hotel stays, meals, travel insurance, car rentals, etc. We are not responsible for the products and services provided by these travel suppliers.

The travel suppliers that provide services through Ibatravels are independent contractors and not employees, agents, or representatives of Ibatravels, its third-party service providers, or any of the Covered Parties. Ibatravels and its subsidiaries are not responsible for the actions, mistakes, omissions, statements, guarantees, violations, or negligence of these suppliers, or for any personal injury, death, loss, accident, delay, material damage, or other damages or costs resulting from these suppliers. We will not be liable and will not offer any refunds for any damage caused by delays, cancellations, overbooking, strikes, labor disputes, bankruptcy, equipment failure, quarantine, government restrictions, weather, force majeure, or other events beyond the Covered Parties’ control.

None of the Covered Parties will be responsible for any breach of warranty by a service provider or any other wrongdoing by a service provider (including any liability in tort), concerning any products or services available through Ibatravels. None of the Covered Parties will be responsible for any failure of a service provider to follow these Terms of Use or to comply with applicable laws at the federal, state, provincial, or local level.

By using our site, you agree to these Terms of Use and agree not to bring any legal actions against Ibatravels or any of its Covered Parties. Therefore, neither Ibatravels nor its Covered Parties are responsible for any loss or damage to property or injury to any person resulting from any defect, negligence, or other wrongful act, omission, or non-compliance by any party.

Additionally, any inconvenience, loss of enjoyment, mental distress, or similar matters; any delayed departure, missed connections, replacement of accommodations, service termination, or changes in rates and charges; any cancellation or double booking of reservations or tickets outside Ibatravels’s control; and any claims arising from or related to air or other transport services, products, or features, whether or not they are performed, are not the responsibility or liability of Ibatravels or its Covered Parties. Furthermore, Ibatravels is not responsible for any delays, cancellations, or changes in flight schedules by the airlines. The restrictions on liability in these Terms of Use will remain in effect even if it is found that a limited remedy in these Terms did not work as intended. These limitations of liability are meant to benefit Ibatravels and its Covered Parties.

Indemnification

You agree to protect, defend, and hold harmless our company, the Covered Parties, associates, partners, business partners, and their respective traders, leaders, officers, directors, managers, employees, and agents from any third-party claims, legal actions, requests, complaints, losses, injuries, fines, penalties, or other amounts of any kind, including legal and accounting fees, arising from:

• (i) your use of Ibatravels;
• (ii) your violation of laws or the rights of a third party; or
• (iii) your suspected breach of these Terms of Use.

Disputes Resolution

If you and IBA Diversified LLC. cannot resolve a claim or dispute between you, it will be settled through binding arbitration. Arbitration involves a neutral third party, not a judge or jury, and courts have limited power to review the outcome. You and IBA Diversified LLC. also agree that no claim or dispute can be brought as a class action. Please read the following terms carefully. If you do not agree, you may not use the site.

If any part of this section is found to be invalid, it will be removed, but the rest will still be in effect as much as possible under the law.

Arbitration Agreement

If you have a claim or dispute with IBA Diversified LLC., we want to resolve it quickly and easily. First, speak with a customer service representative. If that doesn't work, either IBA Diversified LLC. or you can start binding arbitration as described. This is the only way to settle any claim or dispute.

Arbitration means an impartial third party will listen to your claim and make a decision. A binding arbitration decision is final and can be enforced. A claim or dispute is any unresolved disagreement between you and IBA Diversified LLC. It also includes any disagreement over the meaning, use, or enforcement of this arbitration agreement. The arbitrator will decide any claim or dispute. They have the power to decide on their own jurisdiction, including questions about the validity or enforceability of this agreement or any agreement to arbitrate. You and IBA Diversified LLC. agree to give up the right to have a trial in court with a jury or judge.

This arbitration agreement is governed by the Federal Arbitration Act. The American Arbitration Association will manage the arbitration, and arbitrators will be chosen according to their rules. The arbitration will take place in Dallas County, Texas. IBA Diversified LLC. will pay for the fees and expenses of the arbitration for any non-frivolous claim, but each party will pay their own lawyer's fees.

No changes or ending of this agreement will apply to a claim or dispute that IBA Diversified LLC. was already aware of on the day the change or end happened.

Class Action Waiver

Neither IBA Diversified LLC. nor you can join or combine claims or disputes with others as a group, to get relief for the public, or act like a private lawyer. In short, any claim or dispute between you and IBA Diversified LLC. must be settled through individual arbitration, not a class action. This class action waiver is separate from the arbitration agreement, and no change to the arbitration agreement will cancel this class action waiver.

Governing Law, Jurisdiction, and Venue

These Terms of Use and Conditions will be interpreted and followed according to the laws of Delaware, Texas, without applying any other jurisdiction's laws. Except for the arbitration agreement, if any action or legal process happens, you and IBA Diversified LLC. agree to submit to the exclusive jurisdiction of the state and federal courts in Dallas County, Texas, and the case must be heard there, not anywhere else. You both agree not to challenge the jurisdiction, court, place, or convenience of these courts.

Related Legislation

You should know that travel to other countries may be subject to the Montreal Convention or the Warsaw Convention, and in some cases, Regulation (EC) No 261/2004 may apply. These international laws may limit the contract of carriage by the airline, but both the contract and these laws limit the airline’s liability.

Notice of Contract Terms Incorporated by Reference

The individual terms and conditions, rules, regulations, and policies of an airline along with any applicable charges will apply to your travel with that airline.

If you use more than one airline for your trip, the terms, regulations, and any applicable charges may apply to you for each airline.

The terms, regulations, and any applicable charges of each airline are included in and become part of your contract of carriage by this notice.

These conditions may include but are not limited to:

• Limits on the airline’s responsibility for injuries or death of passengers.
• Application of the airline’s terms and limits of responsibility to actions by businesses and people related to the airline, their supporters, representatives, and anyone providing services or goods to the airline.
• Rules on filing claims or taking legal action against the airline, including time limits for doing so.
• Rules about reconfirming or reserving flights, check-in times, the use and validity of air travel services, and the airline’s right to deny boarding to passengers.
• Rights of the airline and limits on its responsibility for delays or failure to provide service, including schedule changes, use of substitute carriers or aircraft, and re-routing. The airline is also required, when necessary by law, to notify passengers of the operating carrier or substitute aircraft.
• The airline’s right to refuse boarding to passengers who do not follow applicable laws or who do not present all required travel documents.

You can find more information about your contract of carriage and how to request a copy at ticket selling locations. Many airlines also have this information on their websites. When required by law, you have the right to inspect the full contract at the airline’s airport and sales offices. You can also request a free copy by mail or other delivery service from each airline.

If a carrier sells air transportation services or checks baggage that is carried on another carrier, it only acts as an agent for the other carrier.

Prohibited Items

For safety reasons, dangerous goods cannot be packed in checked or cabin (unchecked) baggage unless specifically allowed. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, there may be other restrictions. Check with your carrier. Laws prohibit the carrying of dangerous materials in your luggage or on your person.

Discount Coupons

A Discount Coupon is a voucher you received by email with a code that can be used to book an airline ticket on ibatravels.com.

Voucher Usage

To use the voucher, go to ibatravels.com, select your desired flight, and enter the voucher ID on the checkout page. Note that you can choose any available flight, even if it is after the voucher's expiry date.

A coupon can only be applied to tickets purchased directly from our website.

Each coupon is valid for one passenger. One coupon can only be used to reduce the price of one passenger's ticket. Vouchers cannot be used on infant tickets.

Validity

Vouchers are valid for one year from the date of issue.

Each voucher code can only be used once on ibatravels.com. Making copies, modifying, or altering vouchers is not allowed.

Transferability

Vouchers issued by Ibatravels can be transferred to another passenger. To transfer, you must give the passenger the voucher ID. Sharing this information with anyone means they are authorized to use the voucher. The owner is responsible for keeping this information secure, and Ibatravels is not responsible for unauthorized use by someone else who provides the data at the time of purchase.

Theft or Loss

The voucher will not be replaced if it is lost or stolen.

Support Bundles

The Support Bundle product offers a variety of travel packages tailored to your needs. These packages are designed to improve your travel experience by offering expert assistance and additional benefits, with multiple service levels and customized options to fit your needs and budget.

The bundle is available in Standard and Premium plans. The package may include but is not limited to:

• Exchange & Refund Processing Fee Discount – this reduces costs when making changes to your travel plans.
• An activated Standard plan reduces the Ibatravels processing fee for voluntary exchanges and refunds. The Plus plan completely removes these fees. The service is considered used once it is first applied.
• Priority Assistance ensures you get faster and more prioritized support through exclusive communication channels, providing quicker responses to booking inquiries, changes, or general help.
• Schedule Change Handling Priority offers dedicated support and prioritized assistance in managing and adjusting to schedule changes, making it easier to adapt to your revised itinerary.
• 24 Hours Cancellation allows free cancellation of your ticket within the flight ticket void window.

The plans and services included may vary depending on the travel and flight details.

Exchange and Refund Processing Fee Discounts are only valid for the original booking linked to the purchased Support Bundle.

Priority services are active for the duration of the trip associated with the purchased bundle. These services are subject to availability and may be delayed during busy periods or special circumstances.

Price Drop vouchers are not transferable and cannot be used with other promotions. They are valid for one year from the issue date.

Changes and Cancellations

The Support Bundle is refundable within 24 hours of booking. After that, the cost is non-refundable and is considered fully used once any available options are used.

If the customer makes a voluntary exchange, the Support Bundle is considered used and does not transfer to the new booking.

Cancel for Any Reason (CFAR) Plan

The Cancel for Any Reason (CFAR) plan gives you the most flexibility to cancel your trip if needed. Keep in mind that this is not insurance and does not guarantee you a full refund. It helps if you can't go on your trip for any reason.

With this plan, you can cancel your ticket without needing any proof and get a partial refund under certain rules:

There are two options for the refund: Flight Credit, which is 100% of the ticket cost as a credit (if available for the airline) or Cash Refund, which is 80% of the ticket cost as cash. The type of refund depends on whether the airline has available credits.

To cancel, you must contact our Customer Care team either by phone or through the "Contact us" form at least 48 hours before your first flight leaves.

Once we get a valid cancellation request, you will either get 100% of your ticket cost as a flight credit (if available for the airline) or 80% as cash.

If you cancel after the 48-hour period before your first flight, the plan is no longer valid, and the airline's rules will take over.

Cash refunds are sent back to your original payment method within 15 days of the cancellation request.

Airline credit refunds are added to your account and are valid for one year from the original booking date. If you book again, you may need to pay the difference in price and any airline fees. The credit can only be used with the same airline, route, and passengers.

The cancellation request applies to the entire booking and cannot be used for just part of the trip.

The plan does not cover cancellations that happen after your trip starts, including at the airport or the destination.

It also does not cover extra costs like pre-selected seats, extra baggage, or insurance packages. These will not be refunded.

Changes and Cancellations

The CFAR plan itself is not refundable.

It does not cover tickets that are changed directly with the airline.

If you change your booking on your own, the CFAR plan is considered used and doesn’t move to the new booking.

The plan doesn’t cover cancellations done directly by the airline or by the airline due to schedule changes, irregular operations, or unexpected events.

"Unforeseen circumstances" means any event that is outside the airline's control, such as natural disasters, political issues, or security problems.

Travel Protection Plan

The Travel Protection Plan (TP) helps you get support for issues like flight cancellations, medical problems, or other unexpected events before and during your trip.

If you get the TP plan, you will get help from our team as soon as possible. We also help with all airline-related issues on your behalf.

Please note that the TP plan is not insurance and should not be treated like insurance.

The TP plan includes:

100% Refund for Flight Cancellations Due to Unforeseen Events or Airline Bankruptcy

If your flight is canceled due to an event beyond the airline’s control (like a storm, earthquake, or airline bankruptcy), you can get a full refund with the help of our team.

Definitions for this service:

• "Flight cancellation" is when the airline stops flying the route and gives written proof of that.
• "Unforeseen circumstances" are events that can't be controlled by the airline, such as natural disasters or political issues.
• "Airline bankruptcy" is when the airline can't pay its debts and a court has confirmed this.

To get this refund, you need to contact our support team within 24 hours of the flight cancellation. You must show a written confirmation from the airline that the flight was canceled.

The refund will be processed within three weeks of getting the request.

100% Refund for Fully Unused Tickets in Case of Hospitalization

If you are hospitalized and can’t go on your trip, you can get a full refund for the unused ticket.

You need to contact our support team at least 24 hours before your first flight. You must provide documents that show your hospital admission or discharge, including the dates you were unable to travel.

The refund is processed within three weeks of the request.

If only part of your ticket is unused and you are hospitalized, we will help reschedule the trip without extra fees. However, you might have to pay for any fare difference. Changes can be made within 3 days of the request.

50% Guaranteed Refund for Fully Unused Tickets in Case of Sickness

If you are unable to travel due to illness, you can get 50% of your unused ticket cost back.

You need to contact our support team at least 24 hours before your flight. You must also provide a doctor’s note that confirms the time you were unable to travel.

The refund will be processed within three weeks of the request.

Free Exchange if You Miss a Flight or Connection

The service includes a free ticket exchange if a passenger misses their trip due to airline schedule changes or unexpected issues, as mentioned earlier.

In this case, the passenger must submit a request to our support team at least 24 hours before the scheduled flight departure. The passenger can be rescheduled onto a flight within 5 days of the original flight, on the same airline.

The request will be processed within 3 days.

Extra Air Concierge Services

This service is available only for requests submitted at least 24 hours before the scheduled flight departure and includes:

• Waiving our processing fee for regular ticket changes or cancellations if the passenger cannot travel for any reason.
• Guaranteeing the best available flight options when making changes to a reservation.
• Assistance with special services and meal requests.
• A guarantee that the request will be handled and resolved within 3 days of being received.

Note that airline fees and fare differences may still apply. Our processing fee is waived only for the first change of a protected reservation.

Mishandled Baggage

This service helps passengers find and retrieve lost or misdirected checked baggage.

The service is available under the following conditions:

• Per person and per reservation, regardless of the number of stopovers or connections.
• Only for baggage checked at the airport. Carry-on bags are not covered.
• Not available for tickets purchased separately, with different airline confirmations or ticket numbers.
• If baggage is lost or misdirected, the passenger must first report it to the airline and receive a unique identifier (like a reference or tracking number). If this number is not provided, the request will not be processed.
• The request must be submitted to our support team within 24 hours of the flight's arrival time on which the bag was lost. It must include a copy of the claim submitted to the airline. Requests outside this time frame will not be processed.
• By submitting the request, the passenger authorizes us to communicate directly with the airline on their behalf.

USD $25.00 Voucher for Future Purchases

Once the Travel Protection Plan is activated, a $25.00 bonus voucher will be issued. The voucher is valid for one year from the date it is issued. It can be transferred and used by any third party. Only one voucher can be used to purchase a ticket.

Other Terms

• The Plan can be purchased only during the booking process.
• Fees for the Plan are non-refundable and are considered used once any of the available options are exercised.
• The services are available only to the passenger and do not apply to their companion unless the companion has also activated the Plan.
• If the passenger is eligible for multiple services or compensation, they will only receive one: an exchange, refund, or compensation. Once used, the Protection Plan is considered used.
• Requests under the Travel Protection Plan must be submitted to our Customer Care team via the Contact us form, email at customercare@ibatravels.com, or phone at +1 (877)-224 1212.

Price Drop Protection

Price Drop Protection is an extra service that searches for your exact itinerary (flight numbers and travel dates) within 24 hours after booking to find any price changes that could lead to savings on your ticket(s).

Once the service is booked, you automatically authorize us to rebook your itinerary and reissue your ticket(s) with the same details if a lower price is found.

You will receive 50% of the savings as a flight coupon for your next purchase.

Price Drop Protection is not available on all itineraries or airlines and does not guarantee any savings. If no price changes are found within the 24-hour window, the ticket(s) will remain as originally booked, and no additional value will be offered.

The cost of the Price Drop Protection is non-refundable and is considered used once the 24-hour window has passed or the service has been used.

Flexible Ticket

The Flexible Ticket plan lets customers change their flight dates and times without paying the airline's change or processing fees. However, customers may still need to pay the difference between what they already paid and the new fare, if it's higher. To make changes, you must contact our Customer Care team, and there are some rules to follow:

You must ask for changes at least 24 hours before your first flight. You can only contact our Customer Care team via chat, phone, or the "Contact us" form.

The plan doesn't work if you change or cancel your ticket directly with the airline. In such cases, the plan is considered used up.

Once you go past the 24-hour rule, the plan is no longer available, and you'll have to follow the airline's fare rules.

You can only change your flight within the same airline and with the same ticket. You can’t switch to a different airline.

When changing your flight, the new dates must be within 12 months of the original booking date.

You can’t change the departure or destination city. The flight segments must be used in the same order as they were originally booked. You can’t use them out of order.

Adding a stopover — staying in a connecting city for more than 8 hours — isn't allowed.

You can change your entire trip or just the return part after completing the first part. You can’t change a flight mid-trip or just one segment.

Any changes depend on seat availability. If the new fare is more expensive, you’ll have to cover the extra cost.

Upgrading to a different class or cabin isn’t covered by this plan.

The plan doesn’t cover name corrections, changes, or transferring tickets to others.

It also doesn’t cover cases where you miss a flight or connection.

Expenses like pre-paid seats, extra bags, or insurance aren't covered by the plan and won’t be transferred to a new ticket.

The plan covers only one change. Any additional changes will cost airline fees and our processing fees.

The plan is considered used up once the trip is complete or the ticket is refunded.

The costs for the Flexible Ticket are not refundable.

Automatic Check-In

Automatic Check-In is meant to help you avoid the hassle of going to the airport and waiting in long lines. If you choose this option, we’ll check you in and send your boarding pass to your email at least one day before your flight.

If you don’t choose seats, we’ll pick the most comfortable ones for you, but we can’t guarantee that people flying together will sit together.

Once you get your boarding pass, print it out. When you arrive at the airport, go straight to baggage handling and boarding.

Make sure not to bring any dangerous items with you.

Sometimes airlines might not allow us to check you in online, and if that happens, we’ll email you to let you know and refund the service charge. In those cases, check in at the airport yourself.

Refundable Booking

This service helps with non-refundable tickets through our partner, Refund Protect.

You can get a full refund if you can't attend your flight due to one or more of the reasons listed in Refund Protect’s Terms and Conditions. By buying this service, you agree to these terms and allow us to send your booking details to Refund Protect on your behalf. Please note that we are not responsible for the terms or decisions made by Refund Protect.

Keep in mind that the amount covered by this service is up to $10,000 of the booking value. By choosing Refundable Booking, you agree to follow all the terms and conditions associated with it.

Additional Baggage

We want to give you a smooth travel experience. Baggage is important, so we offer extra baggage options for those who need them.

Buying extra baggage is optional and not required for your trip.

Baggage Policies and Fees

Each airline we work with may have different baggage rules and fees. To avoid problems at the airport, we recommend checking directly with the airline for any restrictions or cost details.

Our terms for extra baggage are as follows:

• Baggage fees are not refundable unless the flight is canceled or changed by the airline. If you cancel or change your trip, you may face extra charges or limitations.
• Each airline has its own rules on how big and heavy your baggage can be. Check with the airline for these details, because going over the limits might cost you more or require buying another bag.
• Extra baggage options are subject to availability. We can’t promise that they’ll be available when you book or when you fly.
• You are responsible for packing and labeling your extra baggage properly. Ibatravels isn’t responsible for any lost or damaged items.
• The airline can change the rules for buying extra luggage at any time without warning. Passengers should check the airline’s website or call the airline for the latest rules about buying extra baggage.

Seat Selection

Our seat selection service gives you more control, comfort, and convenience during your trip. You can choose and buy your preferred seats through our website.

You can buy seats online as an extra service when you book your flight. The cost of the seat will be shown when you buy it and will be charged to your chosen payment method.

Seat availability can change depending on the airline, flight, and when you book. The website can’t promise that any specific seat will be available. It also can’t promise that a seat will be available when you book or when you travel.

Your seat purchase is confirmed when it shows clearly in your travel details: e-ticket and trip overview on the Ibatravels website. Your purchase is valid for the seat type, flight(s), and dates shown in your travel details.

You can choose your preferred seat from those available at the time of purchase. The website can’t guarantee that your selected seat will be available on the flight, as airlines may change seating for operational or safety reasons.

A service fee will be charged for each seat you choose using our product. This fee is not refundable.

You must follow the rules about traveling with children. Children older than two must have a child ticket for both the way there and the way back. If you don’t follow these rules, you won’t be able to get a refund for any seat costs. Children under two only get their own seat if they have a child ticket. We recommend checking directly with the airline for any special rules or seat policies.

If you choose a seat near an emergency exit, you might be asked to help open the emergency door in case of an emergency.

Cancelation and Refunds

Seats bought through the website are not refundable and can’t be transferred between passengers, except if the airline cancels or changes your flight. In such cases, you’ll be able to get a refund or exchange for your seat. If you need to cancel or change your trip, you may have to pay extra fees or face other restrictions.

Ibatravels is not responsible for any injuries, losses, or damage that happen because of using our product.

You won’t get a refund for the seats you paid for if:

• you cancel your flight;
• you are upgraded without asking;
• you’re not allowed to sit in the seat type you chose;

The airline can change the rules for buying seats at any time without notice.

Passengers should check the airline’s website or call the airline for the latest rules about seat selection.

By using or accessing our product, you agree to these terms and conditions. You can’t use or buy the product if you don’t agree with these terms.

Discount Pass

The Discount Pass is an extra service provided by a third party. It’s available to all website users who want to get discounts and special offers for entertainment and leisure activities in the United States, Canada, and Mexico.

With the Discount Pass, users can get special deals on various entertainment options, such as theme parks, museums, theaters, restaurants, tours, and other fun activities. You can access and use these deals through the link provided.

Please note that subscriptions to the Discount Pass are not refundable.

Ibatravels is not responsible for the quality of services or products offered by third-party vendors. Users should check the terms and conditions for each discount or deal before using them. If you have a problem with a discount or service, you should contact the third-party vendor directly.

Disclaimer Regarding Blog Content and Figures

The information, data, and numbers in our blog articles are for general information only and do not form a binding offer or promise to provide services at the prices mentioned. These numbers, such as average flight prices, ticket price changes, and other travel-related information, come from public sources and may not be accurate, complete, or up to date. All prices and availability can change without notice. You are advised to check current prices and availability directly with airlines or service providers before making any travel decisions or bookings.